Student services

Provision of student support services

We provide a range of student support services to meet the needs of our students. Our aim is to create conditions that enable students to focus on their academic studies. These programmes and facilities are designed to enrich your educational experience and develop you holistically. We regularly evaluate our support services to ensure high standards of service. Our review includes an evaluation of the scope, suitability, quality and effectiveness of the support services we provide. If you have any feedback on the services we offer, or would like to see more services or facilities added, we'd be delighted to hear from you.

Medical insurance coverage

The School arranges medical insurance coverage for its students for hospitalisation and related medical treatment for the entire duration of the course. A Singapore citizen/Permanent residence who is protected by his own medical insurance coverage in Singapore can opt out from the medical insurance scheme arranged for by NYU Language School.

The School arranges for medical insurance for its students on a group basis, depending on the arrangements available with AXA Insurance Singapore Pte Ltd of medical insurance. The coverage features

  • an annual limit of not less than S$20,000.00 per student;
  • admission to at least a B2 ward in government and restructured hospitals; and
  • 24 hours coverage in Singapore and overseas (if you are involved in School-related activities).

You will be given a copy of the original medical insurance policy stating clearly the policy's terms and conditions, the claim procedure, any exclusion, etc.

Orientation programme

The School conducts an orientation programme at the beginning of each course. The orientation programme aims to

  • disseminate and reiterate important course information and other information;
  • inform you of your rights (including internal and external grievance and dispute resolution procedures, fee protection scheme, reference to CPE's official website);
  • give details about course deferment/extension criteria and procedures, suspension and expulsion conditions; and
  • provide information about the organisation awarding the certificate (if applicable).

Other support services

The School provides a range of other student support services.

  • Many of the School's students are new in Singapore. The School gives assistance to international students to help them with the practical aspects of living and studying in Singapore, e.g. bus and MRT services, postal and telephone services, getting connected to the Internet. Students who require the services of medical professionals will be assisted by the School staff.
  • advice or services on accommodation options for international students;
  • close collaboration with guardians.

The School does not have commercial arrangements with outside providers of the services mentioned above. Any assistance rendered to students of the School is on a completely disinterested basis - the School does not charge a commission, or profit in any way from them. The School is better able to help you in the absence of such commercial considerations.

In addition, the School has facilities and programmes that enrich your educational experience:

  • library;
  • study areas;
  • wireless Internet connection;
  • computers for student use;
  • a health promotion programme;
  • academic assistance, typically in the form of extra coaching.

Counselling and advice

The student population of the School largely comprises international students. Many of you are in an unfamiliar country, with customs and laws different from those you are accustomed to. In addition, many international students find themselves among strangers, far removed from friends and family. We understand our moral duty to our students to provide comprehensive pre-course and pastoral counselling services.

Course counselling services The School provides course counselling services for all its students. These services include, but are not limited to:

  • assessing prospective students' educational needs based on their proficiencies;
  • providing appropriate guidance and advice on the suitability of the courses available;
  • providing career guidance relating to the courses available; etc.

The School ensures that a module synopsis and detailed course syllabus is available for the course you are considering enrolling in, to enable you to make an informed choice between that course and others, as well as between the School and other schools that make similar courses available. The School also ensures that course consultants are adequately trained, and therefore able to provide the best possible guidance to prospective students.

Pastoral counselling services In addition to course counselling, the School provides pastoral counselling services for all its students. These services include, but are not limited to:

  • providing emotional support for students to help them cope with mental stress relating to a new environment or course demands;
  • implementing programmes to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement, etc.

Our staff will do their best to help you. If necessary, they will be able to refer you to an appropriate professional counselling centre.